Welcome
Let's set up your Delia.
This takes about 5 minutes. There are no wrong answers — Delia adapts entirely to your business.
By the end, we'll know exactly how to configure her voice, behaviour, and calendar for the way you work.
5
5 short phases · one question at a time
✓
Questions adapt to your sector automatically
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Your data is encrypted and GDPR-compliant
About You — 1 of 2
What's your business called?
Delia will use this name when answering calls on your behalf.
About You — 2 of 2
What best describes your work?
This shapes everything — Delia's language, questions, and behaviour adapt to your sector.
🔧
Trades
Plumber, electrician, builder, HVAC, roofer…
✂️
Beauty & Hair
Salon, barber, nail, beautician, lash & brow…
🩺
Private Healthcare
Physio, osteopath, psychologist, counsellor…
🏋️
Fitness & Wellness
PT, yoga, pilates, sports therapy, coaching…
🚐
Mobile & Field
Dog grooming, valeting, cleaning, pest control…
⚖️
Legal & Accounting
Solicitor, accountant, bookkeeper, notary…
🏠
Estate Agents
Lettings, sales, property management…
🍽️
Restaurants & Hospitality
Restaurant, café, catering, events venue…
🐾
Veterinary
Vet practice, animal clinic, pet care…
🚚
Logistics & Couriers
Courier firm, haulage, B2B delivery, freight…
🎓
Tutors & Education
Private tutor, driving instructor, training provider…
🎉
Events & Weddings
Wedding planner, photographer, venue, DJ…
💼
Something else
If your sector isn't listed — Delia still works for you
The Problem — 1 of 2
When do you most miss calls?
Select all that apply. This helps Delia prioritise when to be most alert.
👤
While I'm with a client, patient, or customer
In a session, appointment, or serving someone face-to-face
🌙
Evenings and weekends
Outside core hours when I'm off the clock but calls still come in
🚗
When I'm travelling, driving, or between jobs
On the road, commuting, or moving between locations
🔥
During busy periods when volume spikes
Lunch rush, Monday mornings, seasonal peaks — too much at once
📞
When I'm already on another call
A second caller hits voicemail while I'm mid-conversation
⏰
All the time — I just need permanent cover
I can't reliably answer; I need Delia as my always-on front line
🤷
I honestly don't know — I can't track it
Calls are slipping through but I'm not sure exactly when
The Problem — 2 of 2
What matters most when someone calls you?
Choose the single most important outcome. Delia will prioritise this above everything else.
✨
Capturing new enquiries
Never lose a potential new client
📅
Booking appointments directly
Confirm the date and time during the call
🚨
Handling urgent vs non-urgent calls
Route emergencies to me immediately
🤝
Looking after existing clients
Rescheduling, queries, follow-ups
Your Setup — 1 of 4
How should Delia sound?
Pick the voice personality that suits your clients best. Each option has a different style.
🔊
Warm & Friendly
"Hi there! You've reached [Business] — I'm Delia, how can I help you today?"
🔊
Professional & Efficient
"Good morning, [Business] — Delia speaking. How may I assist you?"
🔊
Calm & Reassuring
"Hello, you've reached [Business]. I'm Delia — take your time, I'm here to help."
🔊
Formal & Precise
"Good afternoon. You have reached [Business]. This is Delia. How may I direct your call?"
Your Setup — 2 of 4
Which language should Delia speak?
Delia will answer calls in your chosen language. Multilingual is available on the Professional plan.
🌐
English + Italian
Professional plan
💬
Other language
We'll check availability
Your Setup — 3 of 4
Do you use a digital calendar?
Delia will book appointments directly into your calendar. If you don't have one, we'll help you set one up.
🗓️
Booking system
Jobber, Calendly, Fresha…
📝
I don't use one
We'll set one up for you
Your Setup — 4 of 4
How should Delia reach you with summaries?
After each call, Delia sends you a clean summary. Choose how you'd like to receive it.
💬
SMS to my mobile
A short text after every call — quick to read
✉️
Email
Full summary with call details and notes
📲
Both SMS and email
SMS for quick checks, email for the full record
Your Business — Trades 1 of 3
What counts as an emergency for you?
Delia will route these calls directly to your mobile — even outside business hours.
🔥
No heating / boiler failure
⚡
Electrical fault / no power
🏗️
Structural risk or safety issue
📋
I don't offer emergency call-outs
Your Business — Trades 2 of 3
What's your typical job value?
This is used to calculate your estimated ROI — completely private to you.
Under £150
Small call-outs, minor repairs
£400 – £1,000
Larger jobs, installations
Over £1,000
Major works, contracts
Your Business — Trades 3 of 3
Do you want Delia to ask callers for photos?
Delia can direct callers to send a photo of the issue via SMS so you can assess before attending.
📸
Yes — ask them a photo via SMS
Saves time on unnecessary call-outs
🚫
No — just take their details
Your Business — Beauty & Hair 1 of 3
Do any of your services require a patch test?
If yes, Delia will flag this to callers and ask them to book in for a patch test before their appointment.
🧪
Yes — colour, lash, brow, or skin treatments
✂️
No — cuts, styling, and non-chemical services only
⚗️
Some services — Delia should ask what they're booking
Your Business — Beauty & Hair 2 of 3
How much notice do you need between appointments?
Delia uses this when checking your calendar for availability.
15 minutes
Cleaning and prep
30 minutes
Full reset between clients
Your Business — Beauty & Hair 3 of 3
Do you have a cancellation policy?
If yes, Delia will mention it when booking and ask callers to confirm they've understood.
⏰
Yes — 24 hours' notice required
⏰
Yes — 48 hours' notice required
Your Business — Healthcare 1 of 3
Do callers ever contact you in distress or crisis?
If yes, Delia will be trained to respond with care and direct urgent callers appropriately.
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Yes — I work in mental health or counselling
Delia will use a calm, careful tone and know when to direct to crisis support
🩹
Yes — clients sometimes call in acute physical pain
Delia will triage urgency and know when to suggest A&E
✅
No — routine appointment enquiries only
Your Business — Healthcare 2 of 3
Do you accept self-referrals or do clients need a GP letter?
Delia will ask the right questions during the call based on your intake process.
✋
Self-referral — anyone can book directly
📋
GP letter or referral required
Delia will ask callers to have this ready
🔄
Both — depends on the service
Your Business — Healthcare 3 of 3
How long is a typical appointment?
Used to check and offer correct appointment slots in your calendar.
Varies
Initial vs follow-up differ
Your Business — Fitness & Wellness 1 of 3
Do you offer sessions, packages, or both?
Delia will match her language and upsell approach to how you sell.
1️⃣
Single sessions only
Pay per session, no commitments
📦
Packages (e.g. 5 or 10 sessions)
Delia will mention your packages when enquiries come in
✨
Both — Delia should ask what they're interested in
🏷️
Membership or monthly retainer
Your Business — Fitness & Wellness 2 of 3
Do you work in person, online, or both?
This determines what location or platform details Delia shares with new enquiries.
💻
Online only (Zoom, Teams…)
🚗
I come to the client (mobile)
Your Business — Fitness & Wellness 3 of 3
Do you have a waitlist?
If you're fully booked, Delia can offer to add callers to a waitlist and contact them when a space opens.
📝
Yes — add them to the waitlist if I'm fully booked
❌
No — just take their details and I'll follow up
Your Business — Mobile & Field 1 of 3
What area do you cover?
Delia will confirm coverage before booking — no wasted call-outs outside your zone.
📮
Specific postcodes or areas
You'll specify which ones after setup
⭕
A radius from my base (e.g. 10 miles)
🗺️
Flexible — Delia should just take details
Your Business — Mobile & Field 2 of 3
How far in advance can clients book you?
Delia will set expectations with callers so they know when to expect you.
Same day
I can often fit people in today
Varies
Depends on the service
Your Business — Mobile & Field 3 of 3
Any information Delia should always collect from every caller?
Select all that apply. Delia will make sure to capture this on every call.
📍
Full address (for the visit)
🚗
Vehicle make, model & registration
🐾
Pet breed, name & any notes
🔑
Access instructions or gate codes
Your Business — 1 of 2
What do you most need Delia to do on each call?
Select all that apply. We'll use this to shape exactly how Delia handles your incoming calls.
📅
Book appointments directly
ℹ️
Answer common questions about my services
🔀
Route calls to the right person
Your Business — 2 of 2
Anything specific Delia should know about your business?
Optional — any details, FAQs, or phrases Delia should use or avoid. You can skip this.
Almost There — 1 of 2
Where should Delia send your summaries?
Enter your mobile number and email. These are only used to send you call summaries and your Delia setup confirmation.
Almost There — 2 of 2
When would you like to get started?
No pressure either way — your answers are saved regardless of what you choose.
🚀
As soon as possible
Delia will be live within 5 business days
📆
In the next 2–4 weeks
We'll get in touch to confirm a start date
👀
Just exploring for now
We'll save your setup and follow up gently in a few weeks
Review
Here's your Delia setup.
About You
Business name—
Sector—
Delia's Configuration
Voice tone—
Language—
Calendar—
Summary delivery—
By submitting, you agree to our Privacy Policy and Terms of Service. Your data is processed under GDPR.
✓
You're all set.
Delia is being configured for your business. Check your inbox for a confirmation email — we'll be in touch shortly.
Check your inbox — a confirmation email is on its way with your setup summary and the next steps. Our team will be in touch within one business day to walk you through what happens next.
1
Today: Confirmation email sent with your setup summary
2
Days 1–5: We configure Delia specifically for your business
3
Day 5: Delia goes live — your calls are answered 24/7
4
Day 6: We check in to make sure everything is working perfectly